Can't convert AQU 01/04/18

[carl153]

Problem during Convert.
C:\Rdss2\data\Temp\RACEDR.DBF did not exist.
Does anyone else have this problem?

Carl

[Ted Craven]

All the time! Until I finally fix that bug, here's the FAQ: http://paceandcap.com/forums/showpost.php?p=101237&postcount=17

1. Check your Credit Card: did it expire end of 2017? If so, update it in your TrackMaster account.
2. Check you're using the correct UID/PWD in RDSS to login to your TrackMaster account
3. Check the RDSS data plan you're using at TrackMaster is set to ACTIVE.

If you change your TrackMaster PWD in RDSS, RESTART RDSS.

If you needed to change anything above, when you restart RDSS, in the Data Centre, UNCHECK the Don't Duplicate box then re-download, re-convert the card which caused you a problem. (Then re-check Don't Duplicate when you're done).

(The above is what the FAQ says, only with less words.)

Cheers,

Ted

[carl153]

Thanks Ted. It was my credit card.

Carl

[borodin]

I'm getting the same error message. For some reason, Trackmaster wants to keep setting my subscription to "Inactive" and it won't let me change it. I had the problem before, and it's happening again. My login, password, and credit card are all fine. The window states that the files are being downloaded, but it throws that error message at me when it's time to extract the first file that wasn't previously downloaded. I'll phone them again tomorrow, but it's getting old in a hurry.

[Ted Craven]

I believe TrackMaster have to reset your account to ACTIVE, and will do so on either email or phone request. There's various reasons why their system might set it to Inactive though I don't know why it would apply in your case if your credit card was always in order. When you call them, you can also ask why their system (repeatedly?) sets your account to Inactive, so you can forestall that in future. I find them generally very patient and helpful, FWIW.

You downloaded a whack of cards and charts through March 18, so it must be working sometimes :confused:. RDSS incorrectly reported to you that it downloaded anything dated today (it just thought it did).

Anyway, if you still have problems, we can deal with it in our noon consultation.

Cheers,

Ted