RDSS Problem - RESOLVED

[Mrbill]

Good afternoon Ted;

I downloaded and updated to the newest version yesterday and it worked fine. Today it doesn't get past the initial blue screen. Any ideas as to what the problem is? Thanks for your help.

Mr Bill

[gptx]

Same on mine

[Ted Craven]

I agree - RDSS doesn't get past the opening Splash Screen!

This is a behaviour since about the last 60 minutes - since I have been testing this version all morning before releasing it widely.

I would expect this also affects ALL previous versions of RDSS, not just the new one!

It must have something to do with RDSS contacting TrackMaster, or else TwinSpires. TrackMaster has been working on their new Store and access by RDSS all this week.

I'll report back here ASAP!

Ted

[Ted Craven]

Not TwinSpires. Turning TS Ratings access OFF has no effect.

Putting in urgent support request to TrackMaster/Equibase techs.

Ted

[Ted Craven]

To clear this stalled RDSS opening Splash screen, open Windows Task Manager, search for running app Racing Decision Support System, then right click and choose Terminate app.

Ted

[MJS6916]

Would uninstalling the program from my control panel work too?

Mike

Update: found the task manager, right clicked on RDSS and ended the task.

[DanBoals]

I was able to close out without task manager by right clicking icon on bottom tray and then close.
I check task manager and for my win 10 laptop, nothing was left resident.

I did notice that it was a 32 bit process that hung and my RDSS says 64 bit windows, I doubt they are related but am attaching screen shot.

Like you, have been using the new version all day without issue, just hung up in last 25 minutes when I closed it to restart for EVD.

[Ted Craven]

Update - in rolling out their new Store/site today - TrackMaster have broken a connection RDSS makes every time it starts to check your Account Status. Getting back info which freezes RDSS!

Gathering specifics to tell the Equibase developers shortly. If they can't fix it tonight (already late in the East ...) I'll try to find a workaround update until they do ...


Please stay tuned. Sorry about all this - exquisite timing :shock:

Ted

[Ted Craven]

Folks - I have identified the issue and sent off a full explanation to Equibase Tech folks to rectify. It was an easy-to-overlook issue on their end when moving code from a testing platform (i.e. the new TrackMaster Store) to a public production platform. The solution is very simple - reinstate what was working this morning. This will not affect their new Store, but it affects RDSS completely.

I expect that as soon as they get my email with documentation of the problem - they should be able fix it very quickly. I hope.

This affects not only the new Leverage/Pace update today, but the previous major version from 2024. Earlier than 2024 versions should probably work - but if you can hold off reinstalling those old versions, it will be cleaner.

I'll keep you all updated here!

Ted

[reddogskip]

While imperfect, note that program will open and seems to opearte fine if you disconnect from the internet. I realize that only helps if you already have the data downloaded and are willing to do without twinspire ratings, scratches, etc. But desparate times call for desparate measures. I apologize in advance if this fix does not work for your personal situation.

[Ted Craven]

While imperfect, note that program will open and seems to opearte fine if you disconnect from the internet. I realize that only helps if you already have the data downloaded and are willing to do without twinspire ratings, scratches, etc. But desparate times call for desparate measures. I apologize in advance if this fix does not work for your personal situation.

Excellent temporary advice - Cliff! Thanks :thumb:

The stalling is due to RDSS trying to contact TrackMaster which it will do if there is an internet connection. It will bypass this check if no internet.

Ted

[Ted Craven]

This is a TrackMaster issue. I sent off an explanation to them about how to fix it and I expect it will be resolved rather quickly tomorrow. I will be on it from early in my morning on the West Coast.

For all you you who emailed me or sent Private Messages or made posts asking 'what is wrong' ... well, this is what is wrong: described here in this Thread.

I will start programming a workaround tomorrow just in case, but I'm still positive everything will be resolved before I get the fix ready.


So ... 🤞

Ted

[SCSAYS]

9AM on the east coast. Rdss is working fine again

[Lt1]

I can confirm RDSS is working on NY
Tim

[kahunab]

Working just fine here in Colorado

[Ted Craven]

Thanks everyone! Yes, Equibase techs confirmed this was fixed at about 8am Eastern time this morning. Thanks to them for being so responsive.

Sorry about the excitement yesterday folks :o

Ted

[Ted Craven]

This issue is resolved.


Everyone can continue upgrading to the new RDSS version in the usual page, by clicking the RDSS Icon upper-right of this website, or here:

http://www.rdss2.com/download-software

Ted