Program slow

[Eddybugsy]

After the latest Microsoft Windows 11 update, program was become very slow. Clicking between tabs 2-3 seconds to show. Double clicks needed most of the time. Don’t if others experiencing same.

[Ted Craven]

After the latest Microsoft Windows 11 update, program was become very slow. Clicking between tabs 2-3 seconds to show. Double clicks needed most of the time. Don’t if others experiencing same.

Yes, this has been reported! We've spent a lot of time so far troubleshooting this. On other computers also running Win11 for the same users, the behaviour does not exist - snappy response as usual. Not anti-virus, not Windows Firewall (exceptions added), not other programs consuming memory of graphics resources. :confused:

You could try rebooting Windows, also closing out Anti-virus software and other apps. If you want to try, you could try rolling back Windows 11 to a previous 'checkpoint' to see if it works then.

If I had a computer where this behaviour occurred, I could trouble-shoot and fix it. So far, I'm only observing other computers remotely via Zoom.

It's a puzzle. If you do it, let me know if the rollback to a previous checkpoint thing works. I will publish all findings here once they're known. Along with an update if it helps.

Ted

[Eddybugsy]

I rolled back update 2025-07 cumulative update (KB5062660).
Appears to have helped.
Thx Ted for suggestion

[The Pook]

I suspected the same thing. Why does Windows constantly update? Can you stop it and how do you get it back to that specific version?

Mike

[Ted Craven]

Several people have reported that the current version (Leverage/Pace) acts slow or with delayed screen drawing.

My working hypothesis about this is that it is due a a recent (Summer 2025) Microsoft Windows update. This version of RDSS was tested over more than a year, by more than a dozen people on more than a dozen different computers. This behaviour NEVER arose - else I would have addressed over than long development period!

Eddybugsy in this thread has reported that when he rolled back the Windows Update to a previous set-point - the problem went away.

Others who observe this behaviour could also try this and report here - please - if this resolved the problem for you. If I could duplicate this on my own 3 computers (2 Win11 and 1 Win10) - it would be easy to address, but I do not observe this problem though I HAVE observed it on others' computers.

FWIW, my main computer runs Windows 11 Pro Version 10.0.26100 Build 26100. It runs RDSS nice and smoothly. Also FWIW, I have 32 Gb memory and a SSD drive of 1Tb with a few hundred Gb storage space free. MS Surface 9.

If those who have chosen to revert to the previous RDSS version from last Summer 2024 - RdssInstall.22.2024.06d.exe (available on the RDSS Download Page (http://paceandcap.com/forums/showpost.php?p=156792&postcount=4) - after the current version download) - would kindly report about whether this slowdown problem goes away in the previous version or whether it persists - I can use that to help me focus in on what parts of the current update might be responsible.

Please report that here! Thank you for your assistance on this!

Ted

[AwesomeAgain]

how does one roll back their setpoint?

[Ted Craven]

I suspected the same thing. Why does Windows constantly update? Can you stop it and how do you get it back to that specific version?

Mike

how does one roll back their setpoint?


I asked my trusty AI assistant ChatGPT for commentary both on how to roll back to a previous point, and ALSO to speculate on what aspects of recent Windows Updates might contribute to RDSS' slowdown behaviour.

Here is that discussion - with advice how to rollback Windows 11.

https://chatgpt.com/share/68a3c549-86ec-8003-be93-505bf60a3406


Again - I would appreciate hearing from more people who are having this problem --

1. Whether the roll back (or uninstall a recent Windows Update) solves the problem, and


2. Whether the problem (before the roll back) also affects the previous 2024 version of RDSS (V22.2024.06d) - or not.

Thank you!

Ted

[The Pook]

I rolled back 4 updates to June. No difference. Installed the 2024 RDSS version. No difference.

Most screens render quickly enough but seem to be affected by having the get TS ratings box checked. It helps to uncheck it after assembling all the races. It becomes more stable.

The most notable speed issue for me however is when I click the Analysis tab from the Entry screen. The screen changes quickly enough but I have to wait about ten seconds at times until I get an active tab to continue. Eg…I hover over the leverage tab with my mouse and wait for it to turn orange so I can click it and proceed. Ten seconds. This particular speed issue isn’t affected by the TS ratings toggle.

I don’t think thats a screen build thing. Either Windows 11 or RDSS isn’t keeping up with the natural flow of things.

Mike

[The Pook]

Most of the stuff suggested by your Chat buddy is beyond my understanding of what is going on behind the scenes. But it could be in there somewhere.

Mike

[Ted Craven]

Mike, I certainly empathize with your and others' experience here!

Your experiments show a few things -

1. This issue is with Windows 11, not with RDSS per se - since the same issue plagues the previous - years-old - version. Which makes sense, since I did absolutely nothing to the code responsible for displaying the User Interface, aside from the new Analysis screens and some more info displayed on many screens.

2. Despite rolling back numerous recent Windows 11 Updates, the problem persists. I also do not understand a lot of the detailed hardware/graphics trouble-shooting advice by ChatGPT, but I am starting to suspect certain combinations of graphics hardware and Windows 11 versions.

3. Despite public and private reports from a handful of users (8 or 9) and allowing that I have no way of knowing how many RDSS users are active this summer since I'm not getting TrackMaster accounting at the moment (though it must be at least 50 or 60) -- there must be many more RDSS users with NO problems (or who I know have temporarily solved their problems by switching to another computer, maybe also Windows 10).

All of which further suggests combinations of hardware and Windows versions as culprit.

3a. As mentioned above - a dozen people and more computers than that helped test this update over more than a year - with no signs that my design of RDSS suffered from appreciable degradation. The issue is recent and intermittent (the worst kind of bug).

4. AGREED - maddening for those who suffer from the problem :eek: I continue to see NO degradation of RDSS performance - screens move snappily from one to the other, with TS Ratings enabled, etc - just the way I designed it. Two Windows 11 computers and 1 Windows 10 computer. I have ALL the latest Windows updates installed on ALL my computers. I run a MS Surface 6 and 9, i7 core processor (16 and 32 Gb memory) also a Lenovo ThinkPad Yoga i5. I would post a RDSS performance video if it would prove anything, but it wouldn't.

5. I am deep in the middle of a different emergency right now - updating RDSS to work with the new TrackMaster Store so we can get some revenue flowing again (thanks everyone who has made a payment for their August data usage).

I'm estimating that the many more people who are NOT having a slow-down problem would first like to get data flowing properly from their TrackMaster accounts (and TrackMaster/Equibase would like to get off my back).

After delivering that update in the next few weeks (without doing anything to address this slow-down issue) - I will delve more deeply into the detailed technical advice provided by AI to troubleshoot what plagues some people's RDSS usage. If I could get my hands physically on a computer which demonstrates the problem - it would make things so much easier to diagnose.

Also FWIW - this Autumn, I have long had a plan to migrate the whole programming environment to a much newer version of my PowerBuilder tools, with explicit compatibility with Win11 and who knows what other under-the-hood compatibility improvements. Maybe this will help. Maybe another Windows 11 Update will make the problem all go away. Anyone keeping an eye on public comments on various horror-stories about Win11 Updates gone wrong will appreciate the random interruption to normal life use of favourite apps, subsequently resolved (or not) whereupon normal breathing resumes (maybe). Short of migrating the whole program to an online app running in a browser (:eek::eek:) - we're stuck with Windows.

6. If someone with more time right now - and presumably more clever than I am - could delve into the technical advice given in the above ChatGPT response, or troubleshoot it by other guided advisor - I and everyone else will be truly grateful.

7. FWIW, if anyone has experienced this slow-down problem on Windows 10, that would also be useful input.

Thank you - and stay tuned ...

Ted

[kahunab]

Hi,
I did the update rollback according to the ChatGPT instructions and the problem went away.

Dick

[kahunab]

Hi,
I did the update rollback according to the ChatGPT instructions and the problem went away.

Dick

That is an OOPs. It worked fine with old races but when I downloaded a track the same old issues came up. I will try other solutions.

Dick

[Ted Craven]

Folks - just an update to my last comments above - I am aware that a general upgrade to my software development tools is a good candidate to resolve these issues (better than mucking with Windows roll-backs, or fiddling with various RDSS settings). Make RDSS optimally compatible with Windows 11 going forward.

I am committed to getting that programming tools update done at the earliest possible moment, then let's see if that solves everyone's issues.

First though, the next RDSS update to address the new TrackMaster Store.

Thanks!

Ted

[Swifty0x0]

I also noticed a slow down earlier today working the Del Mar card (8-31-25). I have Windows 10 though, but it's still getting updates for another month.

Anyway, not sure it's due to an update for me. The slow down started happening after race 7, and that's when RDSS could not get the results. I was able to get results for races 1-6, but from 7 thru the rest of the card, could not get results, and it was in the those races where the slow down was occurring.

[Ted Craven]

Swifty - we'd have to try to separate out 'slow-downs' that could be related to slow response from the TrackMaster Summary Result page versus the typical screen-related slowness which is characterized by screens not redrawing very fast, or flickering, or the next Tab not responding for a long time, etc.

If you did NOT notice anything like that, and not during the back-half of that card - then I think that is a different responsiveness issue. In other words - aside from waiting for Results yesterday - and today - is RDSS running pretty snappy?

For instance, when updating Charts/results last night - I also noticed that each track from yesterday was taking a lot of time downloading, when it should instead take just a second or so per full day of race Summary Results Maybe that's what you noticed as well.

Ted

[stormbringer]

Ted,

I'm back with the Living. As soon as i started back with the program while I was out my FINE Dell computer must have updated. L.P. is very slow, and screen jump up and down.


Storm

[Ted Craven]

Here is an article about how to deal with Windows 11 slow-down:

https://www.howtogeek.com/your-pc-feels-slow-microsoft-says-these-two-windows-11-settings-are-to-blame/

It mentions 2 issues -

1. Background synching to the Microsoft OneDrive Cloud (could affect general program performance over slower internet). Try turning this OFF.

2. MORE IMPORTANT, IMO - Turn Down or Disable Visual Effects (scroll half-way down the article looking for that headline). Since people who have experienced this - and on certain computers and not others - mention 'visual sluggishness', this caught my attention.

Since I do not experience this on ANY of my 3 computers (various MS Surface Pro tablets) - I cannot test this effectively. If anyone who DOES experience this slow-down can test this suggested modification to Windows 11 visual settings and let us know if it helps - that would be useful, thanks!

These suggestions might be an interim solution for those who need it (or maybe not.)


2 RDSS updates are coming immanently -

1. RDSS connects again to the NEW TrackMaster Store. You resume using your OWN TrackMaster account (and they resume charging you for RDSS data). This is in final testing. Next few weeks.

2. Migration of entire RDSS to the latest version of my development tool - PowerBuilder, which formally supports Windows 11. It has been suggested that this migration may address Win 11 visual slowness issues. Following delivery and any bug responses to #1 above, but likely by the end of November.

Looking forward to hearing feedback from the suggestions above!

Ted

[gandalf380]

I tried the two suggestions and rdss seems to be running much faster.

[mikek1]

having problems after downloading file horses are scratched out of races wrong info turf races are reported as dirt races blank screens with boxes before the actual numbers of horses

[Ted Craven]

having problems after downloading file horses are scratched out of races wrong info turf races are reported as dirt races blank screens with boxes before the actual numbers of horses


We connected by email - and solved the problem. In Data Centre, UNCHECK Don't Duplicate, then redownload, reconvert did the trick.


Unsure your RDSS version, but sounds like the old overnight/previous day's incorrect TS Ratings issue, solved last year, i thought.


Good luck today!

[The Pook]

Here is an article about how to deal with Windows 11 slow-down:

https://www.howtogeek.com/your-pc-feels-slow-microsoft-says-these-two-windows-11-settings-are-to-blame/

It mentions 2 issues -

1. Background synching to the Microsoft OneDrive Cloud (could affect general program performance over slower internet). Try turning this OFF.

2. MORE IMPORTANT, IMO - Turn Down or Disable Visual Effects (scroll half-way down the article looking for that headline). Since people who have experienced this - and on certain computers and not others - mention 'visual sluggishness', this caught my attention.

Since I do not experience this on ANY of my 3 computers (various MS Surface Pro tablets) - I cannot test this effectively. If anyone who DOES experience this slow-down can test this suggested modification to Windows 11 visual settings and let us know if it helps - that would be useful, thanks!

These suggestions might be an interim solution for those who need it (or maybe not.)


2 RDSS updates are coming immanently -

1. RDSS connects again to the NEW TrackMaster Store. You resume using your OWN TrackMaster account (and they resume charging you for RDSS data). This is in final testing. Next few weeks.

2. Migration of entire RDSS to the latest version of my development tool - PowerBuilder, which formally supports Windows 11. It has been suggested that this migration may address Win 11 visual slowness issues. Following delivery and any bug responses to #1 above, but likely by the end of November.

Looking forward to hearing feedback from the suggestions above!

Ted

Looking at todays BC racing at Del Mar with very full fields. I tried the two suggestions above.
Number 1: I don’t have One Drive installed. I removed it because I would have no use for it.
Number 2: I switched appearance to the performance priority.

No difference.

When looking at a race first time I am getting between 5 and 10 seconds for a screen change. This can’t be normal. Also when the new screen is in the process of coming up all the info in the Race Cards by Date goes blank.

This seems to me to be a processing issue. You can still do everything but you need a lot of patience. This is using a new HP computer with an adequate processor, plenty of RAM and Windows 11 with all its updates.

Mike

[The Pook]

Further to the above when working the BC. More than once when in the Leverage Pace screen and I clicked a horse to see its PP’s it stalled, would not go there, had to restart RDSS.

When looking at PP’s and clicking through the horses using the right arrow it would take up to 30 seconds to get to the next horse. Not always but often.

Part I don’t get is I’m using the latest and the greatest. A machine dedicated only to using RDSS. But not everyone including Ted is experiencing this in Windows 11.

Initially when I upgraded to Windows 11 in Parallels on my Mac I attributed the slow performance to Parallels not running Windows 11 well because there was some reporting of issues. So I figured the native environment for RDSS would make sense. Not so.

Should have stayed where I was in Windows 10 in Parallels on my Mac. FWIW Microsoft with Windows 11 is trying to be more Mac like. It is, but in a more complicated and cumbersome way.

Can’t go back to Windows 10. Hopefully this next coming update that Ted has promised will straighten things out.

Mike

[Ted Craven]

Mike, and everyone else - I am very sorry RDSS is stalling when switching between tabs or refreshing displays. It is maddening when it is intermittent, which means that some graphics hardware or software drivers on some computers - even new ones with lots of resources - demonstrate this issue while others do not.

So far, I would say it only appears on Windows 11, various updates, and not on Windows 10. I have 1 MS Surface running Windows 11 with NO issues, and older MS Surface running Windows 10 still - also no issues, and a newer Lenovo Thinkpad on Win 11 also with no issues. Others have confirmed that many older versions of RDSS also demonstrate the same unfortunate visual behaviour. It is nothing to do with recent updates, rather - (hopefully) with the underlying tools and libraries in the development environment (PowerBuilder and support tools) which RDSS is built with.

I have given all the resources I can find so far in this thread for people to try - from reading every day and from serious AI research.

I have a plan to address this over the coming month, depends on how much work is required to launch and fix immediate Bugs in the latest RDSS update addressing the new TrackMaster Store and continued access to data.

I have a few intermediate tests planned during that update work for which I'll need a small crew of testers who DO experience the problem. Since I do not have computers which demonstrate the problem! If anyone wants to be part of that test group, please write me privately.

Again - sorry for this unexpected issue. I would not blame anyone for setting RDSS aside until this issue is resolved! :(

Ted

[Lt1]

Hi Ted. I finally gained access to the new version today after failing last night when the new store would not recognize my id & password. I am using Windows 11 and for what it is worth the program worked well for me today. I'll keep you updated if anything changes.
Tim

[Ted Craven]

I am using Windows 11 and for what it is worth the program worked well for me today. I'll keep you updated if anything changes.
Tim

Thanks Tim!

[Bill Lyster]

Since the update, RDSS has stalled completely, meaning that any area I hit with the mouse ends up with a form of a beep. The only thing that clears this is to shut down the computer and restart. I cant get out of RDSS or move to any other horse or screen.

This happened during the BC weekend and again attempting to work PRX races earlier this week.

Bill

[Ted Craven]

Since the update, RDSS has stalled completely, meaning that any area I hit with the mouse ends up with a form of a beep. The only thing that clears this is to shut down the computer and restart. I cant get out of RDSS or move to any other horse or screen.

This happened during the BC weekend and again attempting to work PRX races earlier this week.

Bill

Bill - I'm going to move this to the existing Bug discussion on RDSS' apparent slow down - leaving this one for Q+A on logistics of working with the new downloading system.

FWIW - the behaviour you report is new - previously unreported by anyone. "RDSS freezes entirely - can't move among screens/tabs or even switch to other programs."

Are you quite sure that this is not affected by other programs you have running at the same time?

Does it have to do with navigating an assembled race? Or also on the Data Centre, or Registration or Config Screens? Or the Tote & Track Info Screen on the Sidebar (bottom)? Are you sure there are no restrictions being placed by your Windows Security on RDSS' internet access?

Has anyone else out there observed this behaviour? I.e. not only the reported slowness moving between tabs and the popping and disappearing of the Sidebar - but actually freezing the entire program - every time - and the entire computer (i.e. can't switch to any other program)?

Thanks.

Bill we can look at this by Zoom if you like. Let me have a few more details above, thanks!

Ted

[The Pook]

Just to confirm, the slowness issue is in Windows 11 definitely. Out of frustration I went back to my Intel based Macbook and reinstalled Parallels with Wndows 10. I still have until the end of the year on that subscription so I figured I might as well use it.

No issues at all. Smooth as silk. Hopefully things can get ironed out with Windows 11 by the end of the year so I can use my new PC.

I would have left things as is, except Microsoft is discontinuing support for Windows 10 this fall. So I thought I would upgrade. But a new PC with Windows 11 was a disaster for RDSS. I mean how can you handicap when something as simple as unchecking the contender box in the Entries screen takes 10 seconds?

Looking forward to the new version.

Pook

[dadams6357]

Not sure this applies here.
Sometimes computer will slow
down because of to many programs
running in background.
If your using mccaffe..for virus
protection. Look no further.
Don

[Ted Craven]

Not sure this applies here.
Sometimes computer will slow
down because of to many programs
running in background.
If your using mccaffe..for virus
protection. Look no further.
Don

Thanks Don! You are certainly right about that. Although - on some hardware running Win11, even if you pare the running programs down to minimum, and even TURN OFF anti-virus apps (temporarily) - the screen flickers and stalls while moving between RDSS tabs in a super-annoying way. This is what I am working on.

Ted

[pianoman]

I use VMware Fusion with Windows 10. I don’t plan on upgrading to 11 as long as 10 works.

[The Pook]

FWIW I uninstalled Windows 11 on my new HP PC. Installed Windows 10 and RDSS is still slow. Does new hardware require programs to be written using the latest Powerbuilder tool? How’s that particular upgrade for RDSS coming? Been 3 months.

Pook