RDSS MAJOR problems (resolved pending update)
 

Folks, as of sometime this morning Monday February 19, 2018 - Several RDSS 2.1 users are reporting significant problems with all kinds of normal operations of RDSS.

The symptoms are simply - the 'non responding' message in the program header and the little 'wheel' spinning indicating that something is happening. This happens so frequently - for example in moving between Tabs, or selecting pacelines, even doing Downloads in the Data Centre - that RDSS V2.1.045 (and I suspect many other RDSS Versions) effectively grinds to a halt.

This appears to be related to specific Windows 10 versions, specifically so far - Windows 10 Version 1709, Build # 16299.xxx where xxx is a further 3 digit sub-build number which varies. I don't know if the problem is the 1709 update version, or the 16299 Build version, or what :confused:

While I drop everything to investigate this - could I please ask everyone who sees this and is having this problem to please post here (or send me by email) your current Windows 10 Version info. Here's how to find that.

Use the Search bar to type the program winver. This displays the Windows Version which looks like this (on my computer). We're interested in the red highlighted version info:

Attachment 45514

My Windows version info is an earlier version than the one which several folks have reported using while experiencing the RDSS problem.

I am trying to find out which Windows Versions are responsible for the problem, and THEN try to find out how to solve the problem after doing some research.

I would be VERY interested in knowing if anyone using the older RDSS 2.0 also has the problem on Windows 10 Version 1709.

In the meanwhile, I can suggest that people try to roll back their Windows 10 Updates to a previous version to see if that solves the problem, and if so - WHICH version is still stable for RDSS. If you get a satisfactory solution, please report here (or by email to me) what eventually worked for you, with as much detail as possible - thank you!

Sorry about this latest problem. I am now working with a few people to do some testing with this system roll back attempt to (temporarily) correct things.

Please stay tuned.

Ted

Windows version
 

Hi Ted,

1709

Also older version also had problem

Ted I have windows 8.1 and have the problem
Tim

Ted
 

I am using Windows 7 Pro.

Dick

1709 (OS Build 16299.248) is mine, and I have the problem.

Checked Windows update, and its been over a week since I had an update, and RDSS worked fine just yesterday.

And ... how's working for you?

Ted

version 1709 (os Build 16299.248) I have the problem

Ted my last update was 2-14. There was 1 today at 1144am but well after problem surfaced.
Tim

FWIW, I loaded up another computer (an old MS Surface 1) which had been updated to the current Windows 10 1709 16299.125. On that computer I can duplicate the reported problems in BOTH RDSS 2.1.045 and the older RDSS 2.06.

However as stated initially, on my other Win 10 Ver 1703 Surface 3 computer I continue to have NO problems.

I people are reporting that they have this problem on Windows versions earlier than Windows 10 (Win 8.1, Win 7) that's a whole new wrinkle. Can I get a re-confirmation please that the 'not responding' message, interminable 'wheel' icon appears when trying to do mostly ANYTHING in Rdss 2.1 occurs when using Win 8.1 and Win 7 or any Windows earlier than Win 10 Version 1709. If that's the case, then something OTHER than the Windows version is the culprit.

Anyone running RDSS on a Mac - could you please report your experience using any RDSS version - but please state specifically which WIndows version you are running on the Mac.

Thanks ...

Ted