Ted, thanks for posting the reset password link (
https://store.trackmaster.com/logon....uct=rdb&subs=Y)
It worked for me, and I was able to reset my password and recover the remaining of my downloads package.
What got me into trouble in the first place was the "Passwords" app on my Iphone. It suggested to change the Trackaster password because it was compromised in a data leak. Silly me, changed the password on the app, but not on Trackmaster. So when I tried to log on with the new password, it was not recognized by Trackmaster. Anyway, I'm back on track now. Thanks again.