I think you got the customer service contact particulars from your post at PA. If it were me, I would never have ordered a paper copy to be shipped to Canada when instant electronic access was available (probably what 90%+ of customers did). If I had ANY problem downloading electronically, I would have called the 800 or local phone number immediately.
That said, they should have shipped it faster and you could make a good case to their customer support to comp you on the 2019 electronic edition.
Chalk it up to a $50 education (or, $64.65 Canadian
)
Ted