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Old 01-07-2015, 04:01 PM   #1
gfnut
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Trackmaster Charges

Hi Ted
Are we charged for the day we down load or on the day we down load?
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Old 01-07-2015, 04:39 PM   #2
Ted Craven
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Quote:
Originally Posted by gfnut View Post
Hi Ted
Are we charged for the day we down load or on the day we down load?
Tom,

If you buy cards one at a time, you are charged once per day for a card, regardless of how many times you download it that day. If you download the same card on a subsequent day, you are charged again. In this case, just send an email to info@trackmaster.com, give your Account ID and the race card in question and ask for a refund for that subsequent billing. I've never known them not to give such a refund.

Ted
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Old 01-07-2015, 05:01 PM   #3
gfnut
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Ted

The reason I asked is because of the nice prize you gave me of the 2 months comp of the bundle. (Thank you very much for that.) I downloaded races for Jan 1 the night before and they are saying since I downloaded on 12/31 it will be charged for Dec.

Tom
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Old 01-07-2015, 07:17 PM   #4
Ted Craven
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Tom,

I wrote to TrackMaster about those few Dec 31 cards, and I think we got it squared away. You shouldn't have to pay for stuff you didn't expect because you won a prize!

Good luck and skill during these 2 months! (And all the rest of the year).

Ted
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Old 01-07-2015, 08:16 PM   #5
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Thanks Ted
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