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RDSS/TwinSpires Connection Problem Discussion and solutions to a current/ongoing problem with RDSS connecting to TwinSpires, causing a software slow-down!

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Old 10-06-2023, 12:46 AM   #11
Ted Craven
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Exclamation Working Again!?

Please - I request everyone to test RDSS again (current version) with the TwinSpires settings set back to ON (Get Tote, Get TS Ratings).

After testing this evening, it appears everything is working again as before: Tote, Scratches, TS Ratings (Prime Power, ProfitLine), MTP.

I will be doing a lot more testing myself tomorrow, and I can't promise this will be consistent or what will need to be done about it. But if you enjoyed those aspects of RDSS, please test whether you can resume using them.

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Old 10-06-2023, 02:44 AM   #12
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Ted,

Thanks for all of your help and technical support.
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Old 10-06-2023, 02:53 AM   #13
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Ted,

Thanks for all of your help and technical support.

You're welcomed Brian! Fingers crossed


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Old 10-06-2023, 09:45 AM   #14
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Ted,

My current version is 2.2.2023.65. Why does RDSS suggest an update to 2.2.2020.22?

Pook
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Old 10-06-2023, 09:49 AM   #15
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Thanks Ted, for all your help and hard work. Everything seems to be working well again here in Colorado.

Dick
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Old 10-06-2023, 10:09 AM   #16
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Hi Ted. All is a ok and working fine here in NY
Tim
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Old 10-06-2023, 01:07 PM   #17
Ted Craven
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Ted,

My current version is 2.2.2023.65. Why does RDSS suggest an update to 2.2.2020.22?

Pook

That RDSS Desktop Update notice button is ineffective in the current version since I relocated downloading the RDSS Installer to TrackMaster's servers. It will resume intended effectiveness in a new update soon.


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Old 10-06-2023, 09:54 PM   #18
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Raced all day, used 4 tracks and everything worked well. Thanks again Ted!
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Old 10-07-2023, 11:05 AM   #19
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Things are back working properly again worked TDN yesterday with no issues at all
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Old 10-09-2023, 05:40 PM   #20
Ted Craven
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TwinSpires via VPN

One issue reported with TwinSpires - maybe not even be related to this recent problem - is that when you run RDSS with some VPN connections to the internet, TwinSpires will still reject RDSS access. (VPN = Virtual Private Network, for security or masking your actual location).

We tested this because one user was still having RDSS/TS access problems, yet when we turned the VPN OFF entirely, the problem went away.

This may not apply to ALL VPN access, but it did for VPN access provided by MacAfee Security software (and we tried various VPN geo-location settings).

Bottom line going forward - if you still encounter the 'not responding' or 'spinning wheel' slow-down - try checking if you are running your internet access through a VPN, then try turning that VPN setting OFF.

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