Issue downloading cards

[derrick24948]

I haven't used RDSS in some time, but finally have enough time to get back to it. I'm having trouble downloading cards. When I hit "perform selected tasks" I get the error message.

I've refreshed my registration on RDSS multiple times and restarted RDSS. I contacted trackmaster support and all looks correct on their end. They say my "a la carte" subscription is active and my credit card details are up to date. I previously had a monthly subscription that was inactive. The re-activated my subscription as a la carte.

Any ideas?

[DanBoals]

Hey Derrick,

Don't know if this is the case with you, but when I had a similar problem with Trackmaster's al a carte, it was because the auto renew wasn't on. Yeah, I know. Anyway, once I turned on the auto renew, the al a carte option worked for me.

Dan

[Ted Craven]

Originally Posted by derrick24948

I haven't used RDSS in some time, but finally have enough time to get back to it. I'm having trouble downloading cards. When I hit "perform selected tasks" I get the error message.

I've refreshed my registration on RDSS multiple times and restarted RDSS. I contacted trackmaster support and all looks correct on their end. They say my "a la carte" subscription is active and my credit card details are up to date. I previously had a monthly subscription that was inactive. The re-activated my subscription as a la carte.

Any ideas?

Derrick - you emailed me about this issue at the same time as you posted this message here, and I replied to you with some ideas. Haven't heard further so I presume all was fixed. If not, just email me back!


Ted