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BladeRunner
05-12-2012, 01:20 PM
I can't seem to log in Trackmaster web site nor can't RDSS download racing files. Does any body else have the same problem?

Regards,
Raman
dlivery
05-12-2012, 01:41 PM
Hello

I had the same problem and found out I had been working off line and checking the status I was able to down load track master files
dlivery
Ted Craven
05-12-2012, 07:59 PM
I can't seem to log in Trackmaster web site nor can't RDSS download racing files. Does any body else have the same problem?

Regards,
Raman

Raman,

I tried just now and all seems well. For future reference, were you able to 'Display Available Cards' (from TrackMaster's server)? Or was it only trying to download cards (i.e. where RDSS would have had to send a UID/PWD over a secure connection)? Could your browser access the internet? Any chance a 'nanny-ware' (i.e. anti-virus/security program) program was objecting to RDSS2 accessing the internet?

You can always contact Trackmaster to ask if they know of any server downtime, though in the past several years, that has been very, very infrequent.

Just some troubleshooting questions for the future ...

Ted
BladeRunner
05-12-2012, 08:46 PM
Raman,

I tried just now and all seems well. For future reference, were you able to 'Display Available Cards' (from TrackMaster's server)? Or was it only trying to download cards (i.e. where RDSS would have had to send a UID/PWD over a secure connection)? Could your browser access the internet? Any chance a 'nanny-ware' (i.e. anti-virus/security program) program was objecting to RDSS2 accessing the internet?

You can always contact Trackmaster to ask if they know of any server downtime, though in the past several years, that has been very, very infrequent.

Just some troubleshooting questions for the future ...

Ted

Ted and Dlivery thanks for your help.

Everything is ok now. I just couldn't log into TrackMaster's website nor I could
download the cards through RDSS since last night and this morning. But this afternoon it came back by itself and I can download now. I have no clue what
was the problem. This had never happened before!