Crushing the cup Jim Mazur - Pace and Cap

CheckMark · 11-06-2018, 08:02 AM

Here is the email I sent Jim yesterday

Ok so I have emailed you constantly about where my package is and when it is coming and no reply for 2 weeks! You guys "apparently" sent it October 22nd and it is now AFTER THE BREEDERS CUP and the date now is NOVEMBER 5TH! So I just wasted almost $50 USD for something that I can use for the breeders cup and it never came. I never did my picks and I was not happy the whole 2 days since my package never came. If you can consider a refund or possibly a free edition of Crushing the cup 2019, that would be much appreciated.

Please actually respond because I know that you can,

Conley. E

P.S that id and password NEVER WORKED for me because it kept saying "INVALID ERROR PAGE 404 " so I couldn't even use the online one!!!

He hasn’t said anything like what I said in my email for the past 2 weeks.
He either has a family problem or else he was crap in the Breeders Cup.
So what should I do. Never received it and the Breeders Cup was over.

CheckMark · 11-06-2018, 07:01 PM

The damn thing came today! Wow hard to believe it would never come. I should get next years Crushing the cup 2019 for FREE!

Ted Craven · 11-06-2018, 11:13 PM

I think you got the customer service contact particulars from your post at PA. If it were me, I would never have ordered a paper copy to be shipped to Canada when instant electronic access was available (probably what 90%+ of customers did). If I had ANY problem downloading electronically, I would have called the 800 or local phone number immediately.

That said, they should have shipped it faster and you could make a good case to their customer support to comp you on the 2019 electronic edition.

Chalk it up to a $50 education (or, $64.65 Canadian

)

Ted

CheckMark · 11-07-2018, 08:51 AM

Quote:

Originally Posted by Ted Craven

I think you got the customer service contact particulars from your post at PA. If it were me, I would never have ordered a paper copy to be shipped to Canada when instant electronic access was available (probably what 90%+ of customers did). If I had ANY problem downloading electronically, I would have called the 800 or local phone number immediately.

That said, they should have shipped it faster and you could make a good case to their customer support to comp you on the 2019 electronic edition.

Chalk it up to a $50 education (or, $64.65 Canadian

)

Ted

Thanks for the feedback! I will see what they say today. And maybe I could get a free comp for 2019 edition. It says on the package that they sent it October 22nf and it’s just getting here NOW?

Jeebs · 11-07-2018, 05:27 PM

I've purchased stuff from Mazur and never had issues... Their customer support line was also painless. Sorry you went through this.

CheckMark · 11-07-2018, 09:01 PM

Quote:

Originally Posted by Jeebs

I've purchased stuff from Mazur and never had issues... Their customer support line was also painless. Sorry you went through this.

I’ll call tomorrow. And if you order the crushing the cup, would you suggest 1) purchasing all the years or certain year and 2) do you think I should ask about a free edition of 2019 edition?

11-06-2018, 08:02 AM	#1
CheckMark Conley Join Date: Sep 2018 Location: Fergus, Canada Posts: 1,785	Crushing the cup Jim Mazur Here is the email I sent Jim yesterday Ok so I have emailed you constantly about where my package is and when it is coming and no reply for 2 weeks! You guys "apparently" sent it October 22nd and it is now AFTER THE BREEDERS CUP and the date now is NOVEMBER 5TH! So I just wasted almost $50 USD for something that I can use for the breeders cup and it never came. I never did my picks and I was not happy the whole 2 days since my package never came. If you can consider a refund or possibly a free edition of Crushing the cup 2019, that would be much appreciated. Please actually respond because I know that you can, Conley. E P.S that id and password NEVER WORKED for me because it kept saying "INVALID ERROR PAGE 404 " so I couldn't even use the online one!!! He hasn’t said anything like what I said in my email for the past 2 weeks. He either has a family problem or else he was crap in the Breeders Cup. So what should I do. Never received it and the Breeders Cup was over.

11-06-2018, 11:13 PM	#3
Ted Craven Grade 1 Join Date: Jun 2005 Location: Nanaimo, British Columbia, Canada Posts: 9,257	I think you got the customer service contact particulars from your post at PA. If it were me, I would never have ordered a paper copy to be shipped to Canada when instant electronic access was available (probably what 90%+ of customers did). If I had ANY problem downloading electronically, I would have called the 800 or local phone number immediately. That said, they should have shipped it faster and you could make a good case to their customer support to comp you on the 2019 electronic edition. Chalk it up to a $50 education (or, $64.65 Canadian ) Ted __________________ RDSS - Racing Decision Support System™

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11-06-2018, 07:01 PM	#2
CheckMark Conley Join Date: Sep 2018 Location: Fergus, Canada Posts: 1,785	The damn thing came today! Wow hard to believe it would never come. I should get next years Crushing the cup 2019 for FREE!

11-07-2018, 05:27 PM	#5
Jeebs Grade 1 Join Date: Dec 2010 Posts: 909	I've purchased stuff from Mazur and never had issues... Their customer support line was also painless. Sorry you went through this.