Go Back   Pace and Cap - Sartin Methodology & The Match Up > General Discussion
Get RDSS
Google Site Search Get RDSS Sartin Library RDSS FAQs Conduct Register Site FAQ Members List Today's Posts

General Discussion General Horse Racing Discussion

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 09-04-2015, 09:43 PM   #11
wilbur porter
AlwNW3X
 
Join Date: Oct 2010
Posts: 42
Rdss Error Message: For me not a software problem

It's close to the 1st of the month! That's your problem! Check your account carefully. I feel pretty sure that for me this was a Trackmaster problem and I had a similar problem with a credit card. I trust Ted and his software.
My problem started on June 21st when I found out that Trackmaster had mistakenly changed one of the digits in my phone number somehow and a small $10.00 charge from May hadn't cleared. My charge for June unlimited downloads would not go through. I called Trackmaster and it took 35 minutes to explain "their" mistake to the operator after she insinuated that I didn't have the appropriate funds in my account. She didn't seem to be aware that credit cards charges don't go through without the correct phone number.
I got my unlimited files in June and July but on August 1st I started to get all of those error messages. I followed Ted's instructions and called Trackmaster as advised. They stated that there was no problem on their side even though the original charge of just $10.00 had still not cleared. I spent a lot of time exchanging emails with Ted who was very patient as usual. We thought that it was a software or Wilbur problem. I spent many hours trying to fix the problem. The problem cleared a week later on August 9th, but not after I missed quite a few good wagers and missed downloads.
The original $10.00 charge that never cleared and was most likely my problem (The error messages started on the 1st of August - account due date! When I called them at the time they said that there was "no problem". The original May charge only just cleared this Tuesday, September 1st.
What I am saying is that I think it is quite possible that the problem may be with Trackmaster, and not RDSS2. In my case, I don't think it had anything to do with the software.
__________________
OM

Last edited by wilbur porter; 09-04-2015 at 09:50 PM. Reason: correction
wilbur porter is offline   Reply With Quote
 


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How to obtain RDSS, get started and learn to use it. Ted Craven RDSS Info, Reference 4 04-16-2013 06:46 PM
Bad RDSS Race Data for several Euro Horses Ted Craven 2011 2 11-03-2011 03:24 PM
Import Old Race Cards Ted Craven RDSS 1 05-07-2009 08:25 AM
RDSS Subscription / Forum Re-organization Ted Craven RDSS 1 03-07-2009 01:35 PM


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.

All times are GMT -4. The time now is 10:15 AM.