Questions/Assistance FAQs - using the RDSS Update for the NEW TrackMaster Store

[Ted Craven]

I have updated the FAQs earlier in this thread related to working with the new TrackMaster Store.


Q6: Can I use a Debit Card to pay for TrackMaster data for RDSS?

A: Yes you can. However debit cards are not stored in the TrackMaster system and must be re-entered each time you wish to make a purchase of RDSS data products such as a Card Pack. My understanding also is that Unlimited Subscriptions will not auto-rebill on a debit card.

[Ted Craven]

I have again updated the FAQs earlier in this Thread. Here is the new FAQ I added:

Q7: The new TrackMaster Store is not accepting my credit card.

A: after trying a few times to make sure you have the credit card info correct, please try a different credit card if possible. If still unsuccessful, please contact TrackMaster at info@trackmaster.com. Please identify your TrackMaster account ID and provide details of your unsuccessful attempts to enter your credit card. Please note: as of Dec 1, 2025 - there is a known issue with Barclay MasterCard and the TrackMaster back-end credit card processor.

As always, if you are unsuccessful with getting prompt support from TrackMaster (usually same-day, or next-day if evening) - please email me and I will escalate with either my own access to TrackMaster Support and management, or if needed, remote connection to your computer via Zoom.

[Jake]

Ted, are the recurring problems with the RDSS update more likely with Windows 11 rather than Windows 10 or Windows 7 operating systems?

Jake

[Ted Craven]

I have moved several posts of discussion about Incorrect Results on the Entries screen --> to the Bugs Forum here: http://paceandcap.com/forums/showthread.php?t=17451.

It is a Bug - I am working on it! I would like to keep this particular Q+A Thread for issues related to getting RDSS working properly with the New TrackMaster store, or migrating from older versions.

Thanks!

Ted

[Ted Craven]

Originally Posted by Jake

Ted, are the recurring problems with the RDSS update more likely with Windows 11 rather than Windows 10 or Windows 7 operating systems?

Jake

There are 2 recurring problems I suspect you and others may be referring to -

1. The Incorrect Results display Bug in the latest version. On that, please refer to the immediately previous post (and this consolidated Bugs thread: http://paceandcap.com/forums/showthread.php?t=17451)

2. RDSS has been refreshing very slowly and responding sluggishly - on some but not all computer hardware, on Windows 11 - over the past several months. Please see this consolidated Bugs thread discussion and suggested solutions: http://paceandcap.com/forums/showthread.php?t=17278 It applies to all previous RDSS versions as well, however previous versions of RDSS can no longer download data from TrackMaster.

#1 should apply to all Windows version.

#2 apparently applies only to Windows 11, and only on some hardware. Many users report no slowdown problems at all on Windows 11. I have received no reports of this issue on Windows 10, 8 or 7.

I hope that clarifies!

Ted

[Jake]

Thanks, Ted

[ignacio todoberto bernal]

Hi Ted a couple days ago down loaded rdss in to my loptop after that igot this can't not load data base file.please provide the following info to Ted/tech suppor t. file name;c\rdss2\Data\data.db

my EMAIL IS NOT WORKING ??????????????????????? e

[Ted Craven]

Originally Posted by ignacio todoberto bernal

Hi Ted a couple days ago down loaded rdss in to my loptop after that igot this can't not load data base file.please provide the following info to Ted/tech suppor t. file name;c\rdss2\Data\data.db

my EMAIL IS NOT WORKING ??????????????????????? e

Ignacio - I got your email and replied by email. Let me know by email if the advice worked!

Ted