Unable to Download PP Cards - Pace and Cap

SilentRun · 10-26-2011, 06:58 PM

Hello Ted,

I downloaded Keenland ok today (10/26). However as of 6:30 PM I am unable to downlaod any track. I called TM but they couldn't help me. I tried shutting down but still nothing. I was unable to access that error_msg file in RDSS2.......so could you please help me get started.

Thanks,

Ernie

mikesal57 · 10-26-2011, 07:08 PM

Ernie...scroll up and see what track is causing the problem...and then just un-check that track

SilentRun · 10-26-2011, 07:12 PM

Mike...thanks for the advice but even though I start from a clean slate I cannot load down any track ?????

Ernie

chrisl · 10-26-2011, 07:53 PM

Same problem tonight. Will not load any track. Called TM and its fine on there end. I tried ver1 and ver2 no luck. Chris

Ted Craven · 10-26-2011, 07:57 PM

Hi Folks,

TrackMaster called me while I was investigating this to relay that numerous people had called, and I confirm I can duplicate this problem.

Something is wrong on their end. I have sent them the documentation of the problem (contained in the error file the Progress message refers to) and it provides them with all the needed info.

They are looking into it right now, and will advise me when they find out what is the matter.

And I will make a post here keeping people informed of progress.

Ted

chrisl · 10-26-2011, 08:04 PM

Thank you Ted. As always great service. Chris

Ted Craven · 10-26-2011, 08:13 PM

Just heard back from TrackMaster - whatever the problem was, they have fixed it and data appears to be flowing now.

Please try your downloads again and let us know if there continues to be any problems.

Sorry for the inconvenience tonight!

Ted

SilentRun · 10-26-2011, 08:54 PM

Downloads are working fine....Thnx Ernie

10-26-2011, 06:58 PM	#1
SilentRun Grade 1 Aspiree Join Date: May 2009 Posts: 678	Unable to Download PP Cards Hello Ted, I downloaded Keenland ok today (10/26). However as of 6:30 PM I am unable to downlaod any track. I called TM but they couldn't help me. I tried shutting down but still nothing. I was unable to access that error_msg file in RDSS2.......so could you please help me get started. Thanks, Ernie

10-26-2011, 07:08 PM	#2
mikesal57 Grade 1 Join Date: May 2008 Location: Staten Island, NY Posts: 3,952	Ernie...scroll up and see what track is causing the problem...and then just un-check that track __________________ Never bet a favorite doing something for the first time-Harvey Pack

10-26-2011, 07:53 PM	#4
chrisl Grade 3 Join Date: Sep 2007 Location: Ketchikan AK/Sacramento Ca Posts: 64	Same problem tonight. Will not load any track. Called TM and its fine on there end. I tried ver1 and ver2 no luck. Chris __________________ Does not get any better than, having a couple of halibut in your hands

10-26-2011, 07:57 PM	#5
Ted Craven Grade 1 Join Date: Jun 2005 Location: Nanaimo, British Columbia, Canada Posts: 8,854	Hi Folks, TrackMaster called me while I was investigating this to relay that numerous people had called, and I confirm I can duplicate this problem. Something is wrong on their end. I have sent them the documentation of the problem (contained in the error file the Progress message refers to) and it provides them with all the needed info. They are looking into it right now, and will advise me when they find out what is the matter. And I will make a post here keeping people informed of progress. Ted __________________ RDSS - Racing Decision Support System™

10-26-2011, 08:04 PM	#6
chrisl Grade 3 Join Date: Sep 2007 Location: Ketchikan AK/Sacramento Ca Posts: 64	Thank you Ted. As always great service. Chris __________________ Does not get any better than, having a couple of halibut in your hands

10-26-2011, 07:12 PM	#3
SilentRun Grade 1 Aspiree Join Date: May 2009 Posts: 678	Mike...thanks for the advice but even though I start from a clean slate I cannot load down any track ????? Ernie

10-26-2011, 08:13 PM	#7
Ted Craven Grade 1 Join Date: Jun 2005 Location: Nanaimo, British Columbia, Canada Posts: 8,854	Just heard back from TrackMaster - whatever the problem was, they have fixed it and data appears to be flowing now. Please try your downloads again and let us know if there continues to be any problems. Sorry for the inconvenience tonight! Ted __________________ RDSS - Racing Decision Support System™

10-26-2011, 08:54 PM	#8
SilentRun Grade 1 Aspiree Join Date: May 2009 Posts: 678	Downloads are working fine....Thnx Ernie

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Reminder: split BEU/RD cards don't work!	Ted Craven	RDSS	0	04-19-2010 10:15 AM
Import Old Race Cards	Ted Craven	RDSS	1	05-07-2009 08:25 AM