RDSS Error Message - Data Centre

[wilbur porter]

Dear Ted,
Not a big deal. I had to wipe and recover my computer yesterday and reinstalled Rdss...Worked fine today...enough for me to lose 6 straight wagers. But then at early evening when I tried to load and convert PID it would not convert and I kept receiving the error message and couldn't convert without unchecking "Do not duplicate". I followed your instructions several times over, rebooting. and called Twinspires just to be sure...no problem there or the installation. Registration and installation normal.
I started downloading for tomorrows races but it would only convert the files with unchecking "Do not duplicate". I didn't want to uncheck "Do not duplicate" forever so I reinstalled Rdss2 and it is working normal so far.
Unfortunately I hadn't saved today's races and of course lost todays' data by reinstalling. By the time I loaded back up for Del Mar, Race 7 had just gone off and of course my BL 2 choice "She's Not Here" had won the race at 12-1, paying $25.40.
Rdss2 is still the best software.