RDSS Problems Connecting to TrackMaster – June 1, 2017

[Ted Craven]

I moved this thread from the RDSS 2.1 Testing Forum to this Public forum in case anyone else is having this problem.

I talked to Tim G (Lt1) and connected to his computer. He indeed cannot login to TrackMaster to download race cards, and the issue is not incorrect UID or PWD or expired or declined credit card. I was able to make RDSS work on my computer using HIS credentials. This issue is NOT on TrackMaster's end - it's on each individual computer.

The issue for him - and for anyone else reporting not being able to download normally - is some kind of changed setting in the Windows Firewall, not permitting RDSS to login to a UID/PWD controlled website (i.e. TrackMaster).

So, Raine05 and SoCal Al - this almost certainly describes your situation as well (however, many other users ARE downloading successfully today).

I would ask you to go to your Windows Control Panel, System and Security - then in the Windows Firewall section, look for a link to 'Allow an App through Windows Firewall'. This will display a listing of 'Allowed apps and features'. Scroll the list looking for RDSS Racing Decision Support System. If it's not there, click the Change Settings button, then 'Allow another App button'. Click Browse to browse to the location of the RDSS program (either on folder c:\rdss2 or c:\rdss2.1 program: rdss2.exe - depending on which version you are using). Click to select the RDSS2 program and add it to the list, then click Add.

Now close the Windows Firewall window, shut down your computer, restart it and restart RDSS2. See if that worked.

If not - so far I am out of ideas I will try a few other local computers to see if I can duplicate this problem and try to get clues and suggestions.

Another idea if the above does not work is to try to 'roll back' your computer to a previous setup where everything worked.

I will report further ... Sorry for this unexplained glitch!

Ted