TrackMaster Store - RDSS problems

[Ted Craven]

Recently, due to problems during the roll-out of the new TrackMaster Store, some RDSS users have had problems opening NEW accounts or upgrading or renewing existing accounts.

If you are having problems downloading data from your TrackMaster account or updating your account (for example, upgrading to the Bundle account to include Results, renewing your RDSS data plan, updating credit card info, etc) - please contact me and I will help you with a temporary solution until TrackMaster resolves the issues with their new Store.

support@sartinmethodology.com

Also -- please read the following post for further detailed info. As of early July, this issue is still ongoing and being addressed with a software update sometime in July. But - please do not lose any access to RDSS - I can fix this for you ASAP. Just send me an email!

Ted

[Ted Craven]

Here is a further elaboration on current problems with the new TrackMaster Store and RDSS data plans.

The GOOD news is - there is a solution that I can assist with so that NO ONE needs to do without racing data any time they need it. Please read further below about the SOLUTION.

The BAD news is - with the exception of Pay-as-you-go data purchases which are still functional (i.e. buy one card at a time - no ongoing commitment) - every other RDSS data plan will not renew for the next period of time whatever that is (monthly, quarterly, semi-annual, annual). This is because of moving from the OLD (1990s) TrackMaster Store to the NEW Store. The back-end code for the NEW Store to re-bill RDSS Customers' recurring data subscriptions is not yet in place.

This may take until early June.

Here is the SOLUTION --

If you are currently using RDSS, with a recurring data plan (NOT a Pay-go plan) - check the RDSS Registration Screen to see when it expires. For example - below is a Regular 1 month Bundle plan (20 cards for $40, PPs + Results) which expires June 1, 2025



On June 1, this will expire and you won't be able to get any more data, because the data plan cannot be renewed for another 30 days as normal. Currently, you cannot even login to the TrackMaster Store to look at your account (there is no link to there!)

To remedy this - until TrackMaster gets their new Store to do normal re-billing again - when you get within say, a WEEK of your Expiry Date, please write me and I will provide you with a DIFFERENT TrackMaster account which will provide you with Unlimited COMPLIMENTARY PPs and Results. All you have to do is change the User Id and Password on the Registration Screen and your data will continue uninterrupted. You can download as much as you like! Incidentally, this will provide you with the opportunity to try using the Results (Bundle Plan) in the new RDSS Leverage/Pace to see what value it may have for you.

If your RDSS TrackMaster data plan does not expire before the new TrackMaster Store is back up and running - there is nothing to do. Your RDSS data should continue to flow as usual.

TrackMaster agrees this is the best way to proceed. You will not be charged for any of this complimentary data - it is free, to keep you happy and using RDSS and TrackMaster data during this new Store upgrade.

Right now, here are the things you cannot do - no point asking TrackMaster to do them for you. Right now, they don't even have the means!

1. a NEW or returning RDSS user who needs to activate a new RDSS data plan with TrackMaster - e.g. to try out the new software (can't do this)

2. an existing RDSS user who wants to upgrade or downgrade their RDSS data plan - e.g. from Standard (PP Only) to Bundle (Results + PPs) or vice versa (can't do this)

3. view the race cards you have downloaded (can't do this)

4. interact or view your TrackMaster account in any way, e.g. update credit card info (can't do this)

If you need to do #1 or #2 above to start, resume or continue using RDSS -- please send ME - Ted (and NOT TrackMaster) - an email at support@sartinmethodology.com requesting continued or new access to RDSS TrackMaster data. I will send you the User ID and Password for the above mentioned COMPLIMENTARY data account.

Finally - when the new Store is up and running, debugged and working with RDSS - I will advise everyone to login again to their own TrackMaster accounts and resume as it was before. The complimentary account will go inactive.

I will advise here when the new TrackMaster Store is back in action with RDSS

If any of the above is unclear - please just send me an email or post your query here.

If anyone has any problems getting their data for RDSS by any means - please do not hesitate to email me.

Sorry this is happening! I have had numerous conversations with TrackMaster/Equibase personnel and - setting aside they should not have gone live without dealing with all this in advance - they do seem sincere and hard-working in this pressure-cooker situation.

Thank you all!

Ted
support@sartinmethodology.com

[DaveEdwards]

Hi Ted,

Just went to download Finger Lakes and it wouldn't work. There was a message with several points about what the problem might be.

I'm assuming that the Trackmaster site is back up and running and that we have to re-register our card with them?

.....................

I just tried to log into Trackmaster with my existing username and password and couldn't.

[DaveEdwards]

[shoeless]

Had the same problem

Jeff

[Ted Craven]

Dave, shoeless - and everyone else -


There is a MAJOR issue with TrackMaster apparently and prematurely (hopefully inadvertently) cutting off access to the OLD data Store just as we are about to go live with the NEW version of RDSS which uses the NEW data Store.

I am in touch with TrackMaster and with Equibase to get that re-instated ASAP.

Meanwhile - I was about to announce the NEW RDSS update which works with the NEW TrackMaster Store - like - in the new few hours. This NEW update works fine for me and for several others testing it.

I just didn't want to force people to update and learn how to use the new Store in this run-up to Breeders' Cup this week.

But that may be the solution - depending on how responsive Equibase is to my communications this morning.

Please stay tuned for a new Post and email to everyone about updating to a new version of RDSS.

Ted

[Ted Craven]

I have published the new RDSS update which works with the new TrackMaster data store, here:

http://paceandcap.com/forums/showthread.php?t=17383

Please read that, watch the Tutorial Video, download and install the new software. If any problems, please post them in the Thread given for assistance (http://paceandcap.com/forums/showthread.php?t=17384)

[Ted Craven]

Originally Posted by Ted Craven

Dave, shoeless - and everyone else -


There is a MAJOR issue with TrackMaster apparently and prematurely (hopefully inadvertently) cutting off access to the OLD data Store just as we are about to go live with the NEW version of RDSS which uses the NEW data Store.

I am in touch with TrackMaster and with Equibase to get that re-instated ASAP.

Meanwhile - I was about to announce the NEW RDSS update which works with the NEW TrackMaster Store - like - in the new few hours. This NEW update works fine for me and for several others testing it.

I just didn't want to force people to update and learn how to use the new Store in this run-up to Breeders' Cup this week.

But that may be the solution - depending on how responsive Equibase is to my communications this morning.

Please stay tuned for a new Post and email to everyone about updating to a new version of RDSS.

Ted

Dave, shoeless and everyone else reporting problems - TrackMaster informs me that the issue is resolved - data should again be available.

Could someone please test this in older versions of RDSS and report if everything is working again - thanks. Looks like it here.

None-the-less - I urge everyone to make plans to migrate tot he NEW RDSS and NEW TrackMaster Store before next Monday Nov 3.

Thanks!